Last Updated: January 2025
At Blendenza, operated by Blendenza LLC, we believe honest customer feedback is the most useful tool a footwear shopper has. Our customers walk, run, and live on real pavement — and their reviews help the next shopper match canvas shoes, running shoes, or sneakers to their actual day. This Review Policy explains how reviews are collected, verified, moderated, and used on blendenza.com. It is written to comply with the U.S. Federal Trade Commission (FTC) rules on endorsements and testimonials, Google Merchant Center Product Ratings requirements, and applicable consumer protection laws.
1. Authenticity and Verification of Reviews
Blendenza only accepts and publishes reviews from customers who have genuinely purchased and experienced our footwear. We do not create, purchase, or fabricate reviews, and we do not allow third parties to submit reviews on behalf of customers.
- Verified buyers only: Reviews are accepted only from customers who have completed a purchase of canvas shoes, running shoes, or sneakers through blendenza.com.
- How reviews are collected: After your order is delivered, our system automatically sends a review invitation email to the address used at checkout. The email contains a unique review link tied to your order. We do not send review invitations for orders that were cancelled or refunded before delivery.
- Data cross-check: When a review is submitted, we match the reviewer’s email address against our order history system to confirm that a genuine purchase exists. Reviews that cannot be matched to a verified order are not published as verified reviews.
- Verified badge: Reviews confirmed through this process may display a “Verified Buyer” label so shoppers can distinguish them from other feedback.
2. Moderation Guidelines
We are committed to publishing all verified reviews — positive and negative — without editing their substance. A one-star review about a sizing issue or a five-star review about cushioning receives the same fair treatment. We do not suppress, reorder, or delete reviews simply because they are unfavorable.
Moderation timeline
Submitted reviews are held briefly for automated screening and are typically published within 24–48 hours. This short window allows us to screen for prohibited content, not to filter opinions.
Grounds for rejection or removal
A review will be rejected or removed only if it contains one or more of the following:
- Hate speech, harassment, threats of violence, or profane and obscene language.
- Personally identifiable information (PII), such as phone numbers, home addresses, or credit card numbers.
- Spam links or advertisements promoting other websites or businesses.
- Content unrelated to the product experience — for example, complaints solely about a third-party carrier’s delivery service with no reference to the footwear itself.
- Content that is fraudulent, impersonates another person, or was submitted in exchange for undisclosed compensation.
3. Incentivized Reviews
From time to time, Blendenza may offer a discount code or coupon as a thank-you to customers who leave a review. In line with FTC guidance, we disclose this clearly:
- Transparency: If a review was submitted in connection with an incentive, we disclose that fact alongside the review.
- No strings attached: Any incentive is awarded regardless of whether the customer leaves a positive (five-star) or negative (one-star) review. Incentives are never used to manipulate ratings or steer reviewers toward favorable content.
- No content requirements: We never require reviewers to write positive statements, and we never condition a reward on the rating given.
4. Copyright and Usage Rights (User-Generated Content)
By submitting a review, photo, or video to Blendenza, you grant Blendenza LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content on blendenza.com, our social media channels, and our advertising and marketing campaigns. You confirm that any photo or video you upload is your own original work and does not infringe the copyright, trademark, or other rights of any third party. You may request removal of your content from our marketing channels at any time by emailing [email protected] with the subject line “Review Content Removal Request.”
5. Reporting Suspicious or Fake Reviews
If you believe a review on blendenza.com is fake, misleading, or violates this policy, please report it. Email [email protected] with the subject line “Suspicious Review Report” and include the product name and a link to the review. Consumers, competitors, and regulatory authorities may all use this channel. We investigate every report and remove content confirmed to violate this policy.
6. Your Privacy and Review Data
Review submissions are handled in accordance with our Privacy Policy. We collect only the information needed to verify your purchase and publish your review. You may request access to, correction of, or deletion of your review data by emailing [email protected]. California residents may exercise their rights under the CCPA as described in our Do Not Sell My Personal Information page.
7. Related Policies
This Review Policy should be read together with our Terms and Conditions, Community Standards, Refund and Returns Policy, Shipping Policy, and Accessibility Statement. For questions about orders, returns, or exchanges, please visit our FAQs or Contact Us page.
8. Contact Us
Blendenza LLC is headquartered and registered at 117 S Lexington Street Ste 100, Harrisonville, MO 64701 USA and operates online at blendenza.com. We do not operate a walk-in retail showroom at this address. For any review-related question, or to request a return authorization (RMA) and verified return warehouse instructions before mailing footwear back, please email [email protected] or call +1 314 597 0064 during our support hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT).