Last Updated: January 1, 2025
Blendenza LLC (“Blendenza,” “we,” “us,” or “our”) operates the e-commerce website blendenza.com, where we sell physical footwear — canvas shoes, running shoes, and sneakers — to customers in the United States. This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the rights and choices available to you. It applies to every visitor and shopper who browses, creates an account, places an order, or contacts our support team through the website.
By using blendenza.com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use the website or submit personal information to us.
1. Data Controller and Contact Information
The data controller responsible for your personal information is:
- Legal entity: Blendenza LLC
- Registered / headquarters address: 117 S Lexington Street Ste 100, Harrisonville, MO 64701, USA
- Website: https://blendenza.com
- Privacy and data requests: [email protected] — please use the subject line “Privacy Request”
- Phone: +1 314 597 0064 (Monday–Friday, 9:00 AM – 5:00 PM Central Time)
Blendenza LLC is headquartered at the address above and operates exclusively online at blendenza.com. The address is a registered business location and is not a retail showroom open to walk-in shoppers. For any privacy, data-access, or deletion request, please email [email protected] with the subject line “Privacy Request” so your inquiry is routed correctly.
2. Personal Data We Collect
Information you provide directly
- Name, email address, phone number, and shipping address
- Billing address and order details (product, size, color, quantity, order value in USD)
- Account login credentials if you create an account
- Messages, sizing questions, and return or exchange requests you send to our support team
- Newsletter and marketing preferences (only when you opt in)
Information collected automatically
- IP address, browser type and version, device type, and operating system
- Pages viewed, products viewed, search terms, and referring URLs
- Cart and checkout activity, timestamps, and approximate location derived from IP
Information from third parties
- Payment confirmation and fraud-screening results from our payment processors (Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout)
- Advertising and analytics data from platforms such as Google and Meta, used to measure campaign performance
We do not intentionally collect sensitive categories of personal information (such as health data or government identifiers) and ask that you do not send such information to us.
3. How We Use Your Data
- Order fulfillment and delivery: to process orders, pack and ship canvas shoes, running shoes, and sneakers, and provide tracking updates. Our standard terms are free shipping on all orders, 2–3 business days handling (Monday–Friday, excluding US federal holidays), and 6–9 business days delivery.
- Payment and fraud prevention: to verify transactions and detect suspicious activity. Card data is processed by our payment providers; we do not store full card numbers on our servers.
- Customer service and returns: to answer questions, process 30-day returns, and issue refunds (typically 3 days processing after inspection of the returned item).
- Marketing (with consent): to send promotional emails and newsletters only when you opt in, and to show relevant ads through retargeting. You may unsubscribe at any time.
- Website improvement: to analyze traffic, fix errors, and improve navigation, sizing guidance, and the Stride-Blend Index comparison tools.
- Legal compliance: to meet tax, accounting, and consumer-protection obligations.
4. Sharing With Third Parties
We share personal information only as needed to run our store and never sell it. Categories of recipients include:
- Shipping carriers (such as USPS, FedEx, UPS, or DHL), which receive your name, address, and phone number to deliver your order.
- Payment processors (Stripe and PayPal), which handle card and wallet transactions under PCI DSS standards.
- E-commerce and inventory platforms that host our store and manage stock.
- Marketing and analytics tools (such as Google Analytics, Meta Pixel, and email platforms) used for measurement and, where you consent, advertising.
- Customer-support helpdesk tools used to manage your inquiries and returns.
- Legal authorities when disclosure is required by valid legal process.
For details on behavioral advertising and how to opt out, see our Cookies Policy and Do Not Sell My Personal Information page.
5. Cookies and Tracking Technologies
Cookies are small text files stored on your device. We use:
- Session cookies — required for the site to function, including keeping items in your cart; these expire when you close your browser.
- Persistent cookies — remember your login and preferences for future visits.
- Third-party cookies — used for analytics and marketing, with data pseudonymized where possible.
Most browsers let you refuse or delete cookies through their settings. Blocking essential cookies may prevent checkout from working. We currently do not respond to browser “Do Not Track” signals because no common industry standard exists; instead, you can manage preferences through your browser or any consent banner we display. Full details are in our Cookies Policy.
6. Data Retention and International Transfers
We keep order and accounting records for as long as required by US tax and business law (generally up to seven years). Account information is kept until you ask us to delete it. Marketing data is kept until you unsubscribe. Our servers and service providers are primarily located in the United States; if data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses.
7. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information, and to withdraw consent or opt out of marketing. To exercise any right, email [email protected] with the subject line “Privacy Request.” We will verify your identity and respond within the time required by applicable law.
8. California Privacy Rights (CCPA/CPRA)
California residents have the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights. We do not sell your personal information. To submit a request, email [email protected] with the subject line “Privacy Request” or visit our Do Not Sell My Personal Information page.
9. Data Security
We protect data in transit using SSL/TLS encryption and rely on PCI DSS-compliant payment processors. Access to order information is limited to authorized personnel who need it to fulfill orders and support customers. No method of transmission or storage is completely secure, but we take reasonable steps to safeguard your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be posted on this page, and continued use of blendenza.com after changes take effect constitutes acceptance.
11. Contact Us
For questions about this Privacy Policy or your personal data, contact Blendenza LLC at 117 S Lexington Street Ste 100, Harrisonville, MO 64701, USA; email [email protected] (subject line “Privacy Request”); or call +1 314 597 0064, Monday–Friday, 9:00 AM – 5:00 PM Central Time. You may also review our Terms and Conditions, Shipping Policy, Refund and Returns Policy, and Accessibility Statement.