Welcome to the Blendenza FAQ hub. Below you will find clear, grounded answers to the questions our US customers ask most often about ordering, shipping, sizing, returns, and support for our canvas shoes, running shoes, and sneakers. Blendenza LLC is headquartered and registered at 117 S Lexington Street Ste 100 Harrisonville, MO 64701 USA and operates online at blendenza.com. We do not operate a walk-in retail showroom at that address, so please contact us before visiting or mailing anything. If your question is not answered here, email [email protected] and our team will help.
Ordering & Payment
How do I place an order?
Ordering takes three steps: (1) choose your canvas shoes, running shoes, or sneakers and select your size using the size chart on the product page; (2) add the item to your cart; (3) proceed to checkout, enter your US shipping address, and pay. All prices are listed in USD. You can review our accepted payment options on the Payment Methods page.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. All transactions are processed in USD.
How do I know my order was placed successfully?
Immediately after payment, our system sends an order confirmation email containing your order number and summary. If you do not see it in your inbox, check your spam or junk folder. If it still has not arrived, email [email protected] with the subject line “Order Confirmation Help” so we can verify and correct your email address.
Is my payment information secure?
Yes. Checkout is protected with industry-standard SSL encryption, and card details are handled by our payment processors (Stripe and PayPal). Blendenza does not store your full credit card number on our servers. For details, see our Privacy Policy.
Shipping & Tracking
How much does shipping cost?
Shipping is free for all orders — $0.00 standard shipping on every US order.
How long will my order take to arrive?
Handling takes 2–3 business days (Monday–Friday, excluding US federal holidays). Delivery then takes 6–9 business days, for a total estimated arrival of 8–12 business days from order placement. Full details are on our Shipping Policy page.
Where do you ship from?
Orders are fulfilled through our US shipping partners. Once your order is packed, you will receive a tracking number by email.
Why is my tracking number not updating?
After you receive your tracking email, carriers typically need 24–48 hours to post the first scan. Please allow that window before worrying — tracking usually updates once the parcel enters the carrier network.
My order is past the estimated delivery date. What should I do?
Weather or carrier delays can add a few days. Please check around your property, ask neighbors, and confirm with your local post office. If three days have passed beyond the estimated delivery date and your footwear has not arrived, email [email protected] with your order number and we will investigate.
Changes, Cancellations & Returns
Can I change or cancel my order?
Yes, within 12 hours of placing your order, or before it enters our 2–3 business day handling and packing queue. Email [email protected] as soon as possible with your order number. Once packing has begun, cancellation may no longer be possible. See Order Changes and Cancellations for the full process.
What is your return policy?
You may return footwear within 30 days of the delivery date. Items must be unworn, in original condition, and in their original packaging. Refunds are processed within 3 days after we inspect the returned item. Please email [email protected] with the subject line “Return Request” to obtain an RMA number and verified return warehouse instructions before mailing anything back. Full conditions are on our Refund and Returns Policy page.
Who pays return shipping?
If you are returning an item because you changed your mind, you are responsible for the cost of shipping it back. If the item arrived damaged or incorrect, contact us first and we will guide you through the resolution process.
Sizing, Products & Support
Is there a size guide?
Yes. Every product page includes a size chart for our canvas shoes, running shoes, and sneakers. Please review it carefully before ordering, and note that fit can vary slightly by silhouette.
How do I choose between canvas shoes, running shoes, and sneakers?
Every pair is rated on our Stride-Blend Index across Cushion Ratio, Flex Response, and Breathability, so you can match footwear to Pavement Miles, Trailhead Paths, or All-Day Street. Compare ratings directly on each product page.
Will I be charged sales tax?
Sales tax is calculated automatically at checkout where applicable under US state law. All prices are shown in USD.
How do I contact customer support?
Email [email protected] or call +1 314 597 0064. Our hours are Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). You can also visit our Contact Us page. For privacy, accessibility, DMCA, or review-related requests, please use a clear subject line such as “Privacy Request,” “Accessibility Request,” “DMCA Notice,” or “Review Policy Question” so your message reaches the right team.
Where can I read your other policies?
Visit our About Us, Terms and Conditions, Privacy Policy, Cookies Policy, Accessibility Statement, Review Policy, Community Standards, Sustainability, and Do Not Sell My Personal Information pages.