Order Changes and Cancellations

At Blendenza, we know that a footwear order is a decision you make carefully — and sometimes you need to adjust it. Perhaps you selected the wrong size in a pair of canvas shoes, want to swap a running shoe colorway, or need to correct a shipping address before your sneakers ship. This page explains exactly when and how you can change or cancel an order placed on blendenza.com, what happens after the change window closes, and how refunds are handled. Because our handling and packing process begins quickly, timing matters — please read the sections below before contacting us.

The 12-Hour Change and Cancellation Window

You may request a cancellation or modification of your order within 12 hours of placing it, or before the order enters our 2–3 business day handling and packing queue — whichever comes first. This window exists because our fulfillment team begins preparing footwear for shipment shortly after payment is confirmed.

Within this window, we can accommodate the following changes:

Changing the size or color of canvas shoes, running shoes, or sneakers in your order.
Correcting a shipping address, including typos, missing apartment or suite numbers, or an outdated street name.
Adding or removing item quantities.
Cancelling the entire order with a full 100% refund.

All requests must be submitted by email to [email protected] so that we have a written, timestamped record of your request.

After the Change Window Closes

Once 12 hours have passed or your order has entered the handling and packing queue, it can no longer be cancelled or modified. At that point, your footwear is being prepared for dispatch, and we are unable to intercept it. If you still wish to return or exchange your order after it arrives, you may do so under our Refund and Returns Policy, which provides a 30-day return window from the delivery date. Please note that return shipping costs for change-of-mind returns are the customer’s responsibility, and refunds are processed within 3 days after the returned item is inspected.

How to Request a Change or Cancellation

Email is the only channel that guarantees your request is logged within the 12-hour window. Please follow these steps:

Send an email immediately to [email protected].
Use one of these subject lines:
- [URGENT] CANCEL ORDER #YourOrderNumber
- [URGENT] CHANGE ORDER #YourOrderNumber
In the body of the email, include the buyer’s full name, the email address used at checkout, and the order number exactly as it appears in your confirmation email.
Describe the specific change requested (for example, “change size from US 9 to US 10” or “correct ZIP code from 64701 to 64702”).

Please do not send change or cancellation requests through social media direct messages (such as Facebook or Instagram). Those channels are not monitored in real time and may cause your request to arrive after the 12-hour window has closed. Blendenza is not responsible for orders that cannot be cancelled because a request was sent through an unofficial channel.

Refunds for Valid Cancellations

If your cancellation request is received within the allowed window, we will cancel the order and issue a 100% refund of the order total. Refunds are returned automatically to your original payment method — the credit card, debit card, or PayPal account used at checkout. Accepted payment methods include Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout, and all prices are in USD. Please allow 3–5 business days for the refund to appear, depending on your bank or card issuer’s processing times. For more detail on payment handling, see our Payment Methods page.

Cancellations Initiated by Blendenza

In limited circumstances, Blendenza LLC reserves the right to cancel an order on our side. If we do, you will receive an email notification and a full 100% refund. These circumstances include:

Our payment processor flags the transaction as high-risk or potentially fraudulent.
An item becomes unexpectedly out of stock after your order is placed.
The shipping address is invalid (for example, missing a house number) and you do not respond to our verification email within 3 days.

Shipping Timelines to Keep in Mind

All Blendenza orders ship free of charge within the United States. Handling takes 2–3 business days (Monday–Friday, excluding US federal holidays), and delivery takes 6–9 business days, for a total estimated arrival of 8–12 business days from order placement. Because handling begins so soon after checkout, the 12-hour window is the most reliable time to make changes. Full details are available on our Shipping Policy page.

Contact Us

Blendenza LLC is headquartered at 117 S Lexington Street Ste 100, Harrisonville, MO 64701 USA and operates online at blendenza.com. We do not operate a walk-in retail showroom at this address. For any order change, cancellation, or return question, email [email protected]. Our support team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time, and you can also reach us at +1 314 597 0064. Before mailing back any footwear, please contact us first so we can issue an RMA return label and provide verified return warehouse instructions. For general questions, visit our FAQs or Contact Us page.