Last Updated: January 2025
At Blendenza, operated by Blendenza LLC, we want every pair of canvas shoes, running shoes, and sneakers to fit your life — and your feet. If something isn’t right, this Refund and Returns Policy explains exactly how our 30-day return window, 3-day refund processing, and return shipping rules work. This policy applies to all orders placed on blendenza.com and shipped within the United States.
By placing an order, you agree to the terms below. We keep these terms clear and verifiable because we believe honest service is part of the product.
1. 30-Day Return Window
You may request a return or exchange within 30 days of the delivery date — the date the carrier’s tracking shows your package as “Delivered.” Returns requested after 30 days cannot be accepted for refund or exchange.
We recommend inspecting your footwear as soon as it arrives and trying it on indoors on a clean surface before wearing it outside.
2. Return Conditions
To be eligible for a refund or exchange, footwear must meet the following conditions:
- Items must be unused, unworn, and unwashed, free of odors, dirt, scuffs, and visible wear.
- All original tags, labels, and packaging must be intact, including the original shoebox.
- Footwear must be returned in its original packaging. Please do not tape labels directly onto the shoebox — place it inside a shipping box or bag.
- You must provide your Order Number or proof of purchase.
We reserve the right to refuse returns that do not meet these conditions or that show signs of outdoor wear, damage, or misuse.
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Final Sale / Clearance items — these are marked as non-returnable at checkout.
- Gift Cards — digital gift cards are non-refundable.
- Personalized or custom items — unless the item is defective or was shipped in error.
- Hygiene-sensitive products — such as insoles or socks once opened, for health and safety reasons.
4. Who Pays Return Shipping?
| Reason for Return | Return Shipping Cost | Original Shipping Cost |
|---|---|---|
| Defective item, damaged in transit, or wrong item shipped | Paid by Blendenza (prepaid return label provided) | Refunded |
| Buyer’s remorse (wrong size, changed mind, no longer wanted) | Paid by customer | Not refunded (orders ship free, so no shipping charge applies) |
If your item arrived defective, damaged, or incorrect, contact us first — we will issue a prepaid return label or reimburse reasonable return shipping costs.
5. How to Initiate a Return
- Email us at [email protected] with the subject line “Return Request – [Your Order Number]”. Include your Order Number and clear photos of the item and any defect.
- We review and respond within 24–48 business hours. If your return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide the verified return warehouse address and instructions.
- Pack and ship your footwear securely, including the RMA number inside the package. Please do not send items back to the sender address printed on the original parcel — returns sent without an RMA may be refused.
Return Address: Blendenza LLC is headquartered at 117 S Lexington Street Ste 100, Harrisonville, MO 64701 USA and operates online at blendenza.com. Because we coordinate returns through our support team, please contact [email protected] for your RMA number and verified return warehouse instructions before mailing any footwear back.
6. Refund Processing & Timeframe
Once we receive your returned item, we inspect it to confirm it meets our return conditions. If approved, we process your refund within 3 days. Refunds are issued to your original payment method (Visa, Mastercard, American Express, Discover, PayPal, or Stripe). Please allow an additional 3–5 business days for your bank or card issuer to post the credit.
Late or missing refunds: If you haven’t received your refund, first check your bank account and contact your credit card company or bank, as processing times vary. If you still need help, email [email protected] with the subject line “Refund Inquiry – [Your Order Number]”.
7. Order Cancellations & Changes
You may cancel or modify your order (size, address, or item) within 12 hours of placing it, or before it enters our 2–3 business day handling and packing queue, by emailing [email protected]. After that window, the order cannot be cancelled and must be handled through the return process above. For full details, see our Order Changes and Cancellations page.
8. Exchanges
If you need a different size or color, follow the return process above and place a new order for the item you want. This ensures the fastest delivery, since our inventory moves quickly.
9. Related Policies
For more information, please review our Shipping Policy, Payment Methods, FAQs, Terms and Conditions, and Privacy Policy. For accessibility or review-related requests, email [email protected] with the appropriate subject line.
10. Contact Us
Our customer support team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT).
- Email: [email protected]
- Phone: +1 314 597 0064
- Registered Address: Blendenza LLC, 117 S Lexington Street Ste 100, Harrisonville, MO 64701 USA
- Website: blendenza.com
You can also reach us through our Contact Us page. Thank you for choosing Blendenza — footwear built for real pavement, real trails, and real life.